The Utility Billing Department is located within the Town Hall, 501 E. Main St. Utility bills include charges for water, sewer, hydrant, stormwater, and trash collection. Payment can be made directly at the office during normal business hours, by mail, left in one of 2 drop boxes, or here on the website by clicking the "Online Payments" icon on the home page. The two drop boxes are located by the front door to the Town Hall, and there is a freestanding drop box at the southeast corner of the parking lot. Please include the billing stub with your name and address with your payment. Cash payments should not be left in the drop box. For your convenience, there are Auto-Withdrawal Payment Plan, online payment, and paperless billing options available at no additional charge.
Please note: if you use a credit card, there is a service fee of $4.95 per transaction.
By Ordinance, a deposit of $50.00 is required for each housing unit where water/sewer is utilized. Should you move out of town, the $50.00 deposit will be applied to the FINAL bill.
Summer Sprinkling Rate
October through May bills will reflect normal charges for sewer use. Summer brings the watering of lawns, washing of cars, and filling of swimming pools. With this water usage in mind, your water bill will reflect discounted sewer rates for the water used from June through September.
The Town of Lowell also has a water conservation ordinance in place and asks that during the summer months, residents water lawns, plants, and wash cars as follows: even numbered houses water on even numbered days, and odd numbered houses water on odd numbered days
Shut Off Policy Reminder
A reminder to residents that door tag notices are no longer used when accounts with the town's Water Utility Department fall into delinquent status. Water service will not be reinstated until the delinquent amount and the $50 turn-on fee have been paid in full.
Clerk-Treasurer Walters stated, "Payment arrangements can usually be worked out with the Billing Office, but unless we are notified of a problem, we have no way of knowing an effort is being made to pay the bill and service will be curtailed."
Pursuant to Ordinance 2014-24, if you dispute a disconnection, you have the right to request a hearing before the Lowell Department of Public Utilities Committee during which you may be represented in person and by counsel, or by any other person of you choosing. At this hearing, you may present orally or in writing your complaint and contentions. This hearing must be requested in writing within ten (10) business days after the date of the notice by submission to:
Lowell Department of Public Utilities, 501 E. Main St., P.O. Box 157, Lowell, IN 46356.